Once you have installed Narratives for Tableau, the Narrative Science Customer Success team is here to assist you with any issues or future requests.
If you would like to access training materials, help videos, etc, please visit this support site: https://tableausupport.narrativescience.com/hc/en-us
If you experience an error with the Narratives for Tableau extension, please contact narrativesfortableau@narrativescience.com or submit a ticket.
|
Americas |
Monday to Friday |
8:00 AM to 6:00 PM Central Time |
|
Europe |
Monday to Friday |
1:00 PM to 11:00 PM Greenwich Mean Time |
On weekends, evenings, and holidays, urgent inquiries will be automatically directed to the on-call support team. Contacting us or submitting a ticket in our support system alerts the entire Narrative Science support team to your question. The team then triages your inquiry and assigns the appropriate team and timeline needed for resolution.
|
Inquiry Type |
Acknowledgment |
Case Update |
Resolution |
|
Regular (Non-Critical) |
2 hours |
Daily |
7 days |
|
Urgent (Highly Critical) |
2 hours |
4 hours |
48 hours |
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